FAQ

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  • General

    Intended for legal use only. Purchasers must be of a legal age.

    As our wares are completely handmade, variation will occur from item to item. These variations may cause slight differences in shape/size or color of your piece.

    There may also be handmade markings visible on your piece. These signs of human interaction make every piece truly one of a kind and should be considered a mark of artisanal quality. Purchasing handmade is not for everyone.

  • Shipping

    Shipping costs will be calculated at checkout and are based on the size and weight of the item(s) in your order.

    We are unable to predict potential customs fees, and any fees incurred at customs are the responsibility of the buyer. We ship to most countries worldwide. All pieces ship from Missouri, USA.

  • Returns

    All sales are final. We do not accept returns since an item can no longer be considered new once it has been delivered, and we cannot sell it to another customer. If you have questions about an item, please reach out prior to purchase.

    In the rare case that an item arrives broken, please email Riley immediately. Include photos of the broken item(s) and a photo of the shipping box with a visible and legible shipping label.

  • Care

    Pieces should be hand washed, as the dishwasher is a harsh environment for the 22k gold luster. Any item with gold luster cannot go in the microwave.

    Pieces can be cleaned with isopropyl alcohol and salt. A pipe cleaner, toothpick, or sewing needle works well to remove debris from extra tight spaces. You may also boil your piece by following the directions below:

    1. Place pipe in an old pot with room temperature water.
    2. Slowly bring to a boil, and boil for 15-25 minutes.
    3. Turn off the heat, and let the pipe cool in the water.
    4. Use a pipe cleaner, toothpick, or sewing needle to loosen any remaining debris.

  • Process

    We craft items from high-quality porcelain clay and fire in a kiln 2-4 times, depending on whether luster is used. Glazes are food safe.

    Since ceramic glaze takes on similar properties to glass, using a ceramic piece will feel very similar to using a glass piece. Because porcelain is opaque, our pieces tend to maintain a cleaner look between washings. Customers report a much smoother experience as compared to glass, with an easier cleaning process.

  • Custom Orders

    We are not accepting custom orders at this time.